Shipping policy

ORDER FULFILLMENT 📦

Currently, we do not offer self-pick up service.

Please allow 1-3 business days for order delivery and fulfillment. Orders will be shipped via a courier service selected based on your shipping address. Please note that we do not ship with Canada Post, and we do not deliver to P.O. Boxes.

 

SHIPPING & DELIVERY ZONES 🚛

Shipping Zone	Minimum Purchase	Delivery/Shipping
Vancouver/ Burnaby/ Richmond/ West Van / North Van	$79	Free Local Delivery
Within BC (Coquitlam/ New Westminster/ Surrey/ Delta/ Langley/ Abbotsford...)	$99	Free
Within CANADA	$150	Free

LOCAL DELIVERY 🚚

We aim to deliver local orders within 1-3 business days. Deliveries are made by our team as we do our best to deliver your order fast! If there's any delay, we will notify you by email or SMS . 

* Delivery Area: Vancouver / Burnaby / Richmond / West Vancouver / North Vancouver

We prefer to leave packages at front door or in a safe place (concierge, parcel room or smart locker) if possible. Please provide buzzer# or any delivery instructions you'd like us to know. Unsuccessful deliveries may be redelivered for a fee.

Refused Shipments

If a shipment is refused by recipient or returned to us at the customer's request, the original shipping fee is non-refundable. A reshipping fee will be required for any subsequent delivery. Please note that transaction fees will also not be refunded.

CONTACT US 📧

Please contact us if there are any issues with placing orders. Thank you.

Email: mellopetstudio@gmail.com   

WeChat Customer Service: mellostudio (Mandarin service available)